Terms and Conditions

Effective Date: June 1, 2026

Welcome to priyamsarma.com (the “Website”). These Terms and Conditions, together with all policies incorporated by reference, are referred to as the “Terms”. These Terms govern access to and use of the Website and the booking, purchase, payment, communication, and participation in Services made available through the Website.

These Terms operate between Priyam Sarma, an individual sole proprietor who owns, operates, manages, and provides selected Services through the Website, referred to as the “Service Provider”, and every person who accesses, uses, enquires through, books through, pays through, communicates through, or participates in Services through the Website.

A person who only accesses, browses, views, uses, enquires through, communicates through, or expresses interest in the Website or Services before completing a confirmed booking, purchase, payment, or transaction is referred to as a “Prospective Client.” A person becomes a “Client” only after completing a confirmed booking, purchase, payment, transaction, or service arrangement with the Service Provider.

The Website currently makes selected Services available for direct online booking, including Consultation and Coaching. The Service Provider may also make additional services, products, memberships, private engagements, customised offerings, digital products, physical products, or other offerings available separately through WhatsApp, SMS, email, private links, invoices, consent forms, or other direct communication channels, as stated in these Terms.

1. Service Provider Identity

1.1. These Terms are issued by Priyam Sarma, an individual sole proprietor who owns, operates, manages, and provides selected Services through the Website.

1.2. The Service Provider currently operates as an unregistered sole proprietor and does not operate through any company, limited liability partnership, partnership firm, society, trust, corporation, or other separate legal entity.

1.3. The Service Provider enters into all rights, obligations, Services, communications, bookings, payments, and transactions under these Terms in the capacity of an individual sole proprietor, unless the Service Provider expressly states otherwise in writing.

1.4. The Service Provider may use third-party tools, platforms, software, plugins, payment gateways, communication systems, hosting services, and other digital infrastructure to operate the Website, manage bookings, process payments, communicate with Prospective Clients and Clients, and deliver Services.

2. Applicability and Acceptance

2.1. These Terms apply to every Prospective Client and Client who accesses, visits, browses, uses, enquires through, books through, pays through, communicates through, or participates in any Service through the Website.

2.2. A Prospective Client or Client accepts these Terms by accessing the Website, selecting a Service, using the booking system, selecting any Paid Add-ons, submitting personal details, completing payment, communicating with the Service Provider, or participating in any Service.

2.3. The Privacy Policy and the Refund and Cancellation Policy published on the Website are incorporated into these Terms by reference and form an integral part of these Terms.

2.4. A Prospective Client or Client who does not agree with these Terms, the Privacy Policy, or the Refund and Cancellation Policy must immediately stop accessing and using the Website and must not book, purchase, pay for, communicate in relation to, or participate in any Service.

2.5. The Service Provider may refuse, restrict, suspend, or terminate access to the Website, booking system, Services, communications, or related facilities where the Prospective Client or Client violates these Terms, provides false, inaccurate, incomplete, or misleading information, misuses the Website, or engages in conduct that the Service Provider reasonably considers unsafe, unlawful, abusive, dishonest, disruptive, inappropriate, or inconsistent with these Terms.

3. Definitions and Interpretation

3.1. Definitions

Definitions explain the specific meanings assigned to important words and phrases used throughout these Terms.

3.1.1. “Website” means priyamsarma.com and every page, section, booking interface, content, feature, resources, or functionality made available through that domain.

3.1.2. “Service Provider” means Priyam Sarma, an individual sole proprietor who owns, operates, manages, and provides selected Services through the Website.

3.1.3. “Prospective Client” means any person who accesses, visits, browses, views, uses, enquires through, communicates through, or expresses interest in the Website, Services, content, booking system, or any offering of the Service Provider, but has not completed a Confirmed Booking, purchase, payment, or transaction.

3.1.4. “Client” means any person who has completed a Confirmed Booking, purchase, payment, transaction, or service arrangement with the Service Provider through the Website, booking system, payment gateway, or any other communication channel expressly accepted by the Service Provider.

3.1.5. “Service” means any selected paid offering made available for direct booking or purchase through the Website, including Consultation and Coaching, as described on the Website or booking panel at the time of booking.

3.1.6. “Consultation” means a structured personal development session provided by the Service Provider in response to the Client’s personal questions, circumstances, or areas of self-improvement. Consultation supports self-reflection, clarity, constructive ideas, ethical guidance, and personal problem-solving through conversation and guidance.

3.1.7. “Coaching” means a structured and collaborative personal development process through which the Service Provider supports the Client in exploring perspectives, identifying goals, developing awareness, understanding relevant concepts, and working toward selected personal or professional objectives through discussion, guidance, feedback, exercises, and educational insights.

3.1.8. “Booking” means the act of selecting a Service, selecting any Paid Add-ons, selecting a date and time, submitting required details, and proceeding through the Website, booking system, or payment gateway for reserving a Service.

3.1.9. “Confirmed Booking” means a Booking for which the Client has completed payment and received confirmation through the Website, booking system, payment gateway, email, SMS, WhatsApp, or written confirmation from the Service Provider.

3.1.10. “Paid Add-ons” means optional paid features, enhancements, or additions displayed through the Website or booking panel, including additional session duration, video call access, or any other paid option made available at the time of booking.

3.1.11. “Communication Channels” means WhatsApp, SMS, email, telephone call, regular phone call, In-app call, Google Meet, Zoom, website forms, booking notifications, or any other communication method used or approved by the Service Provider.

3.1.12. “Third-Party Platforms” means third-party tools, plugins, applications, software, platforms, gateways, hosting services, communication systems, scheduling systems, or digital infrastructure used in connection with the Website or Services, including:

(a) Amelia or any similar booking system;

(b) Razorpay or any similar payment gateway;

(d) WordPress, hosting providers, plugins, security tools, analytics tools, email systems, and similar digital infrastructure.

3.2. Interpretation

Interpretation explains how these Terms should be read, understood, and applied wherever context or wording requires clarification.

3.2.1. A person remains a Prospective Client until a Booking, purchase, payment, or service transaction is successfully completed and confirmed. Upon such confirmation, the person becomes a Client only for the relevant Service.

3.2.2. The status of Client does not automatically extend to any separate, additional, future, off-website, customised, privately offered, membership-based, product-based, or non-website offering unless the Service Provider separately confirms such arrangement.

3.2.3. References to “Client” may include a Prospective Client where the relevant clause concerns Website access, browsing, enquiries, communications, intellectual property, prohibited conduct, disclaimers, privacy, limitation of liability, dispute resolution, or obligations arising before a Confirmed Booking or payment.

3.2.4. Words in the singular include the plural, and words in the plural include the singular, where the context permits.

3.2.5. Headings are used for convenience and do not limit, restrict, or alter the legal meaning of any clause.

3.2.6. The words “including,” “includes,” and “such as” are illustrative and do not limit the scope of the relevant clause.

3.2.7. References to written communication include email, WhatsApp message, SMS, website notification, electronic confirmation, invoice, consent form, payment confirmation, or any other written electronic communication accepted by the Service Provider.

4. Website Service Scope

4.1. The Website currently displays and makes available selected Services for direct online booking through the Website, including Consultation and Coaching.

4.2. The Website may not display every offering made available by the Service Provider. The Service Provider may separately offer the following through off-website channels:

(a) services, memberships, packages, programs, or private engagements;

(b) customised offerings, digital products, or physical products;

(c) any other offering made available through WhatsApp, SMS, email, private links, invoices, consent forms, or other direct communication channels.

4.3. The Service Provider may add, remove, modify, limit, suspend, discontinue, rename, restructure, or revise any Service-related detail at any time, including:

(a) any Service or service description;

(b) any fee, duration, booking option, or Paid Add-on;

4.4. Any Service description, Website page, booking panel, fee display, or promotional statement is provided for information and booking guidance only. It does not guarantee that any Service, time slot, delivery mode, Paid Add-on, communication method, or booking option will remain available at all times.

4.5. The Service Provider may refuse any booking, enquiry, communication, or request where the Service Provider reasonably considers the matter unsuitable, unavailable, outside the scope of the relevant Service, unlawful, unsafe, inappropriate, incomplete, misleading, or inconsistent with these Terms.

4.6. The Services are provided only for personal development, educational, informational, self-reflective, and guidance-based purposes. The Services do not constitute, replace, or substitute any medical, psychological, psychiatric, therapeutic, legal, financial, crisis, emergency, or other regulated professional service.

5. Off-Website Service Offerings

5.1. The Service Provider may, at the Service Provider’s sole discretion, make additional off-website offerings available that are not listed, displayed, bookable, or purchasable directly through the Website, including:

(a) additional services, packages, programs, memberships, or private engagements;

(b) customised offerings, guidance-based offerings, cartomancy-related offerings, or spiritual or symbolic interpretation-based offerings;

5.2. The off-website offerings described under Clause 5.1 may be made available through direct communication, documentation, or transaction channels approved by the Service Provider, including:

(a) WhatsApp, SMS, email, or telephone communication;

(b) private links, payment links, invoices, consent forms, or written confirmations;

5.3. The availability or discussion of any off-website offering shall not create a public offer, open invitation, guaranteed entitlement, automatic right of access, or obligation on the Service Provider to provide that offering to any Prospective Client or Client.

5.4. The Service Provider may accept, reject, limit, modify, postpone, discontinue, or refuse any request for any off-website offering at the Service Provider’s sole discretion, without creating any obligation to provide reasons unless required by applicable law.

5.5. Each off-website offering shall be governed by the specific terms applicable to that particular transaction, including any service description, written communication, payment terms, consent form, invoice, agreement, policy, or other written terms issued, shared, or accepted by the Service Provider for that offering.

5.6. A separate agreement, consent form, service-specific document, invoice, written condition, or written confirmation issued or accepted by the Service Provider for any off-website offering shall govern that specific off-website transaction to the extent of any direct inconsistency with these Terms.

5.7. Mere enquiry, discussion, informal communication, WhatsApp message, SMS, email exchange, or verbal conversation regarding any off-website offering shall not create a binding obligation on the Service Provider to provide, reserve, continue, customise, or deliver that offering.

5.8. A binding arrangement for any off-website offering arises only when the Service Provider expressly confirms the arrangement in writing and the Prospective Client or Client completes all requirements specified by the Service Provider, including consent, payment, booking, documentation, or any other applicable condition.

5.9. Communication initiated after a Website booking, including communication through WhatsApp, SMS, email, or telephone, may be used for booking confirmation, appointment coordination, service-related communication, administrative clarification, and discussion of other services or products that may be made available separately through off-website channels.

5.10. No informal communication, representation, explanation, courtesy message, administrative clarification, or discussion shall amend, waive, override, replace, or limit these Terms unless the Service Provider expressly confirms in writing that the communication is intended to operate as a formal amendment, separate agreement, service-specific term, or binding written confirmation.

6. Website Booking System

6.1. The Website may use Third-Party Platforms for operational and service-related purposes, including:

(a) booking and scheduling;

(b) payment processing and booking confirmations;

(d) communication, appointment coordination, and Service delivery support.

6.2. The Website currently uses the Amelia booking system, or any similar booking platform adopted by the Service Provider, to facilitate appointment scheduling, booking management, booking confirmations, and related service coordination.

6.3. The booking interface may allow a Prospective Client to select a Service, choose a date and time, submit personal and contact details, select any available Paid Add-ons, and choose a payment method.

6.4. The Prospective Client must make any Booking at least twenty-four (24) hours before the requested appointment time, subject to the Service Provider’s availability, open appointment slots, successful payment, and booking confirmation.

6.5. The Service Provider does not own, operate, or control the independent technical functions, systems, policies, security measures, availability, or performance of any Third-Party Platform used through or in connection with the Website.

6.6. The Service Provider shall not be responsible for any error, failure, downtime, delay, inaccurate display, technical disruption, payment delay, failed confirmation, scheduling defect, notification failure, data-processing issue, or service interruption caused by any Third-Party Platform, internet service provider, software, hardware, hosting system, payment network, banking system, communication system, or any factor outside the Service Provider’s reasonable control.

6.7. The Prospective Client or Client must enter accurate, complete, current, and lawful personal, contact, booking, and payment-related details while using the booking system.

6.8. The Service Provider shall not be responsible for any failed booking, missed communication, incorrect appointment, failed reminder, delayed confirmation, loss of session access, or loss of session time caused by inaccurate, incomplete, outdated, unlawful, or misleading information submitted by the Prospective Client or Client.

7. Fees and Paid Add-ons

7.1. The Website or booking panel may display the base session duration, base Service fee, available time slots, available delivery modes, Paid Add-ons, and other booking options for each Service.

7.2. The applicable Service fee, session duration, delivery mode, Paid Add-ons, and other available booking options shall be the details displayed in Indian Rupees (INR or ₹) on the Website, service page, booking panel, checkout page, payment page, or any other relevant booking interface at the time of booking.

7.3. The applicable base fee for Consultation shall be the fee displayed in Indian Rupees (INR or ₹) on the Website, service page, booking panel, checkout page, payment page, or other relevant booking interface at the time of booking.

7.4. The applicable base fee for Coaching shall be the fee displayed in Indian Rupees (INR or ₹) on the Website, service page, booking panel, checkout page, payment page, or other relevant booking interface at the time of booking.

7.5. The Service Provider may make optional Paid Add-ons available through the Website or booking panel. Paid Add-ons may include additional session duration, video call access, or any other paid option displayed at the time of booking.

7.6. A Prospective Client may select any available Paid Add-ons before completing the Booking. The final payable amount shall be calculated and displayed in Indian Rupees (INR or ₹) at checkout based on:

(a) the selected Service;

(b) the selected date and time;

(d) any applicable taxes, charges, or fees displayed at checkout;

(e) the final total amount displayed at checkout.

7.7. Additional session duration, where available, may be selected only in the time increments, maximum duration limits, and pricing displayed on the Website or booking panel at the time of booking.

7.8. Paid Add-ons apply only to the specific Booking for which the Client selects and completes payment for those Paid Add-ons.

7.9. The Client shall not transfer, split, carry forward, exchange, resell, adjust, or apply any Paid Add-on to any other booking, Service, person, date, time, or transaction unless the Service Provider expressly agrees in writing.

7.10. Additional session duration does not guarantee any specific result, outcome, satisfaction level, depth of discussion, resolution of issue, or completion of every matter that the Client may wish to discuss during the Service.

7.11. The Client remains responsible for using the booked session time effectively and for raising relevant questions, issues, or concerns within the duration of the Confirmed Booking.

7.12. The Service Provider may end the session once the confirmed session duration expires, including any paid additional session duration selected and paid for by the Client.

7.13. The Service Provider may modify, add, remove, suspend, discontinue, or revise any Service, Service fee, session duration, Paid Add-on, delivery mode, or booking option at any time. Such changes shall not affect an existing Confirmed Booking unless technical, operational, legal, emergency, force majeure, or other unavoidable circumstances require a change.

8. Payment Gateway Methods

8.1. The Website currently uses Razorpay as the third-party payment gateway for processing payments for Services booked through the Website. The Service Provider may replace, change, or add any other payment gateway from time to time at the Service Provider’s discretion.

8.2. Razorpay operates as an independent third-party payment gateway integrated with the Website and the booking system for facilitating online payment processing.

8.3. The Service Provider does not own, operate, or control Razorpay’s payment infrastructure, payment interface, banking network, UPI system, card network, payment authorisation process, payment settlement process, or availability of any third-party payment method.

8.4. A Prospective Client must complete payment in Indian Rupees (INR or ₹) through the payment methods made available by the payment gateway at checkout, which may include:

(a) UPI;

(b) debit card;

(d) any other payment method displayed by the payment gateway at the time of payment.

8.5. A Booking becomes a Confirmed Booking only after the payment is successfully authorised and the booking is confirmed through the Website, booking system, payment gateway, email, SMS, WhatsApp, or written confirmation from the Service Provider.

8.6. The Client must provide accurate, complete, current, and lawful payment, billing, contact, and transaction information while making any payment through the Website.

8.7. The Service Provider shall not be responsible for any failed booking, failed payment, delayed confirmation, incorrect transaction detail, duplicate payment attempt, payment decline, transaction delay, settlement delay, or refund delay caused by:

(a) the Client or incorrect information submitted by the Client;

(b) the Client’s bank, card issuer, or UPI provider;

(d) any bank-side failure, UPI failure, card failure, network failure, payment gateway downtime, or other third-party system issue.

8.8. The Service Provider shall not impose any hidden charges for Website bookings. The Client must pay only the final checkout amount displayed in Indian Rupees (INR or ₹), which may include the selected Service fee, selected Paid Add-ons, applicable taxes, payment gateway charges, platform fees, or any other payment-related amount clearly displayed at checkout.

8.9. A Client whose account is debited without receiving a booking confirmation must contact the relevant bank, payment method provider, and payment gateway in accordance with their applicable policies. The Service Provider may provide reasonable support where relevant transaction records are available, but the Service Provider shall not be liable for any delay, reversal issue, failed confirmation, settlement issue, or payment failure caused by any third-party payment system.

8.10. The Service Provider may refuse, cancel, suspend, withhold, or treat any Booking as unconfirmed where the related payment remains incomplete, reversed, disputed, charged back, flagged, held, declined, suspected to be fraudulent, or not successfully settled.

9. Service Delivery Methods

9.1. The Service Provider may deliver Consultation through audio call or video call, based on the delivery option selected by the Client at the time of booking and confirmed by the Service Provider.

9.2. The Service Provider may conduct audio-based Consultation through a regular phone call, WhatsApp audio call, Google Meet audio call, Zoom audio call, or any other audio communication method expressly confirmed by the Service Provider.

9.3. The Service Provider may conduct video-based Consultation through a WhatsApp video call, Google Meet, Zoom, or any other video communication method expressly confirmed by the Service Provider.

9.4. Video-based Consultation shall be available only when the Client selects the Video Call Paid Add-on at the time of booking and completes payment for that add-on, unless the Service Provider expressly confirms otherwise in writing.

9.5. Coaching shall be delivered only through live video call. The Service Provider does not provide Coaching through audio-only call, regular phone call, WhatsApp audio call, or any other voice-only communication mode unless the Service Provider expressly agrees otherwise in writing.

9.6. The Service Provider may conduct Coaching through a WhatsApp video call, Google Meet, Zoom, or any other video communication method expressly confirmed by the Service Provider.

9.7. The Service Provider may decide, confirm, or change the final communication platform for any Confirmed Booking based on operational convenience, technical suitability, platform availability, Client accessibility, platform reliability, or any other reasonable service-related factor.

9.8. The Client must cooperate with any reasonable instruction given by the Service Provider regarding the communication platform, access link, application, device setup, or technical requirement necessary to attend the Confirmed Booking.

9.9. The Client must ensure, before the scheduled session time, that the Client has access to the required device, internet connection, phone network, application, account, access link, microphone, camera, and any other technical requirement necessary to attend and participate in the Service.

9.10. The Service Provider shall not be responsible for any delay, disruption, non-attendance, poor audio quality, poor video quality, call drop, device issue, internet issue, phone network issue, application issue, access-link issue, or technical failure caused by the Client, the Client’s device, the Client’s network, the Client’s technical setup, or any Third-Party Platform.

10. Post-Booking Communications

10.1. The Service Provider may contact the Client after a Confirmed Booking through WhatsApp, SMS, email, telephone call, or any other reasonable Communication Channel submitted by the Client or available in the booking details.

10.2. Communications made under Clause 10.1 may relate to operational, administrative, payment-related, or Service-related matters, including:

(a) booking confirmation and payment confirmation;

(b) appointment coordination and session reminders;

(d) rescheduling, administrative clarification, and Service-related instructions.

10.3. By submitting a phone number, email address, or other contact detail during the booking process, the Client consents to receive the communications described under Clauses 10.1 and 10.2 through the relevant Communication Channels.

10.4. The Client must ensure that the phone number, email address, and other contact or communication details submitted during the booking process remain accurate, accessible, active, and functional until the Service is completed.

10.5. The Service Provider shall not be responsible for any missed communication, missed session, failed confirmation, non-delivery of message, appointment issue, loss of session access, or loss of session time caused by incorrect contact details, inactive phone numbers, unavailable WhatsApp accounts, email filtering, SMS failure, network issues, platform failure, or Client non-response.

10.6. No informal communication, courtesy message, clarification, administrative instruction, operational communication, or routine service-related communication shall modify, waive, override, limit, or replace these Terms unless the Service Provider expressly confirms the modification in writing.

11. Refund Policy Incorporation

11.1. The Refund and Cancellation Policy published on the Website governs all booking, payment, cancellation, rescheduling, missed session, no-show, late attendance, and refund-related matters connected with Website Services.

11.2. The Client is deemed to have accepted the Refund and Cancellation Policy by booking any Service, completing payment, communicating with the Service Provider after booking, or participating in any Service.

11.3. A Confirmed Booking shall remain final and binding unless cancellation, refund, credit, transfer, exchange, or rescheduling is expressly permitted under the Refund and Cancellation Policy or confirmed in writing by the Service Provider.

11.4. The Client shall not claim any refund, compensation, cancellation, transfer, exchange, credit, adjustment, or chargeback in relation to a Confirmed Booking except to the limited extent expressly allowed under the Refund and Cancellation Policy or confirmed in writing by the Service Provider.

11.5. The Service Provider may rely on booking records, payment records, communication records, platform logs, attendance records, and written confirmations to determine any refund, cancellation, no-show, late attendance, or rescheduling matter.

12. Rescheduling Requests

12.1. The Client may request one-time rescheduling of a Confirmed Booking by submitting a written rescheduling request by email to request@priyamsarma.com at least twelve (12) hours before the scheduled session time.

12.2. A rescheduling request may relate to the scheduled date, scheduled time, or both. The Service Provider may approve the request only subject to the Service Provider’s availability, open appointment slots, operational convenience, and scheduling capacity.

12.3. Rescheduling is not an automatic right of the Client. The Service Provider may approve, reject, delay, or decline any rescheduling request at the Service Provider’s reasonable discretion.

12.4. The Service Provider shall have no obligation to accept any rescheduling request submitted less than twelve (12) hours before the scheduled session time.

12.5. The Client may reschedule a Confirmed Booking only once, unless the Service Provider expressly agrees otherwise in writing.

12.6. The Client shall not be entitled to any refund, credit, compensation, extension, substitute service, or automatic rescheduling where:

(a) the rescheduling request is submitted late;

(b) the rescheduling request is incomplete, unclear, or not properly submitted;

(d) no suitable appointment slot is available;

(e) operational circumstances prevent rescheduling;

(f) the Client has already used the one-time rescheduling option.

13. No-Show and Late Attendance

13.1. The Client must attend the Confirmed Booking on time, remain reachable through the agreed Communication Channel, and respond to reasonable session-related communication from the Service Provider before and during the scheduled session.

13.2. The Client shall be treated as a no-show where the Client:

(a) provides incorrect, incomplete, inactive, or unreachable contact details;

(b) remains unreachable at or around the scheduled session time;

(d) fails to join the scheduled session through the agreed Communication Channel or platform;

(e) otherwise fails to attend the Confirmed Booking.

13.3. A no-show shall not entitle the Client to any refund, cancellation, credit, compensation, session extension, substitute service, or automatic rescheduling.

13.4. Late attendance by the Client shall not extend the confirmed session duration or require the Service Provider to provide additional session time.

13.5. The Service Provider may end the session at the originally scheduled end time, or at any other time reasonably determined by the Service Provider, even where the Client joins the session late or loses session time due to late attendance.

13.6. The Service Provider shall not be responsible for any loss of session time caused by the Client’s late attendance, incorrect or incomplete contact details, non-response, device issues, internet issues, phone network issues, platform access issues, technical difficulties, or unavailability.

13.7. Any rescheduling request arising from the Client’s non-attendance or late attendance must comply with Section 12 and the Refund and Cancellation Policy.

14. Age and Minor Access

14.1. The Website, booking system, payment process, Services, and related communications are intended only for persons who are at least eighteen (18) years of age.

14.2. A person below eighteen (18) years of age shall not independently access, use, browse, book, purchase, pay for, communicate in relation to, or participate in any Service through the Website.

14.3. A parent or lawful guardian may book Consultation or Coaching for a person below eighteen (18) years of age only where the parent or lawful guardian:

(a) personally initiates the booking;

(b) completes the payment;

(d) remains the contracting Client for the booking;

(e) provides written consent for the minor’s participation in the Service.

14.4. Before the minor participates in any Service, the parent or lawful guardian must submit a written consent statement, application, or confirmation to the Service Provider through WhatsApp, SMS, email at minor@priyamsarma.com, or any other Communication Channel expressly accepted by the Service Provider.

14.5. The written consent submitted by the parent or lawful guardian must clearly state:

(a) the minor’s full name;

(b) the minor’s age;

(d) the purpose of the booking;

(e) clear consent for the minor to participate in the Service under parental or lawful guardian supervision.

14.6. The parent or lawful guardian remains fully responsible for the booking, payment, consent, communication, participation, supervision, conduct, information shared, decisions taken, and actions or omissions arising before, during, or after the Service.

14.7. The Service Provider may refuse, suspend, cancel, or terminate any booking, communication, or Service where the Service Provider does not receive adequate parental or lawful guardian consent, cannot reasonably verify the booking authority of the parent or lawful guardian, or considers the Service unsuitable or inappropriate for the minor.

14.8. A person below eighteen (18) years of age breaches these Terms by falsely representing that they are eighteen (18) years of age or above, submitting false or misleading age-related information, independently booking any Service, or participating in any Service without valid parental or lawful guardian consent. Where the Service Provider discovers any such false information, unauthorised participation, or age-related misrepresentation, the Service Provider may immediately terminate communication, refuse Service, cancel access, and decline future Services.

14.9. No refund, rescheduling, credit, compensation, or continued service obligation shall arise where the Service Provider refuses, suspends, cancels, or terminates any booking, communication, access, or Service under Clause 14.8 due to false age information, lack of valid parental or lawful guardian consent, unauthorised minor participation, or any age-related misrepresentation.

15. Client Conduct Rules

15.1. The Client must communicate with the Service Provider respectfully, decently, honestly, cooperatively, and lawfully at all times.

15.2. The Client must provide accurate personal details, truthful background information, honest personal history, and any relevant information reasonably required for the proper delivery of the Service.

15.3. The Client must respect the Service Provider’s personal boundaries, professional boundaries, communication limits, time limits, Service scope, and reasonable service-related instructions.

15.4. The Client shall not engage in any abusive, threatening, harassing, intimidating, manipulative, unlawful, inappropriate, dishonest, disruptive, non-cooperative, or Terms-inconsistent conduct before, during, or after any Service-related communication or session.

15.5. Prohibited conduct includes:

(a) abusive language, threats, harassment, intimidation, or hostile behaviour;

(b) coercion, manipulation, repeated boundary violations, or pressure tactics;

(d) refusal to cooperate with reasonable service-related instructions;

(e) false, misleading, incomplete, or dishonest personal information, personal history, or Service-related information;

(f) conduct that disrupts, misuses, interferes with, or obstructs the proper delivery of the Service.

15.6. The Service Provider may refuse, suspend, discontinue, or immediately terminate any booking, session, communication, or Service where the Client breaches this Section or where the Service Provider reasonably considers the Client’s conduct unsafe, abusive, inappropriate, unlawful, dishonest, manipulative, non-cooperative, disruptive, or inconsistent with these Terms.

15.7. Termination under this Section may occur before, during, or after any session, including immediately during a live call, video call, message exchange, or any other Service-related communication.

15.8. A Client whose booking, session, communication, or Service is refused, suspended, discontinued, or terminated under this Section shall not be entitled to any refund, rescheduling, credit, compensation, session extension, substitute session, or continued access to the Service.

15.9. The Service Provider may take appropriate legal action where the Client’s conduct involves threats, harassment, defamation, privacy breach, intellectual property misuse, illegal activity, unauthorised recording, reputational harm, breach of confidentiality, or any other actionable misconduct.

16. Recording and Screenshots

16.1. The Service Provider may record any audio call, video call, online session, Consultation, Coaching session, or related Service communication for lawful internal reference, analysis, record-keeping, service continuity, evidence, dispute handling, legal protection, or compliance purposes.

16.2. The Service Provider may take screenshots during any video session for lawful internal reference, analysis, record-keeping, service continuity, evidence, dispute handling, legal protection, or compliance purposes.

16.3. The Service Provider may use the recordings, screenshots, and session records referred to in Clauses 16.1 and 16.2 for:

(a) internal reference and analysis;

(b) service continuity and future Client support;

(d) evidence, dispute handling, legal protection, and compliance;

(e) any other lawful business purpose connected with the Service.

16.4. The Service Provider shall treat the recordings, screenshots, and session records referred to in Clauses 16.1 to 16.3 as confidential internal records, subject to these Terms, the Privacy Policy, and any disclosure required or permitted under applicable Indian law.

16.5. The Client acknowledges and agrees that the Service Provider may collect, store, use, review, process, and retain recordings, screenshots, session notes, and related records for the purposes stated in these Terms and the Privacy Policy.

16.6. By booking, paying for, communicating in relation to, or participating in any Service, the Client acknowledges that the Service Provider may record sessions, take screenshots, create session notes, and maintain related records for the lawful purposes stated in these Terms and the Privacy Policy.

16.7. The Client shall not record, take screenshots of, capture, copy, reproduce, distribute, publish, upload, post, modify, edit, commercialise, sell, license, republish, transmit, disclose, or otherwise misuse any session, call, communication, material, method, advice, guidance, discussion, or content provided by the Service Provider without the Service Provider’s prior written permission.

16.8. The Client must obtain the Service Provider’s express written permission before recording any audio call, video call, session, or Service-related communication, or before taking any screenshot, screen capture, or similar digital capture.

16.9. The Client must state a valid personal-use reason when requesting permission to record any session, call, or Service-related communication, or to take any screenshot, screen capture, or similar digital capture. The Service Provider may approve or reject any such request at the Service Provider’s sole discretion.

16.10. Any permission granted to the Client for recording, screenshot, screen capture, or similar digital capture shall apply only for the Client’s personal and private reference. Such permission shall not allow the Client to publish, redistribute, upload, post on social media, commercially use, edit, reproduce, transfer, publicly display, disclose, or share the permitted record with any third party.

16.11. Any unauthorised recording, screenshot, screen capture, publication, distribution, disclosure, reproduction, modification, commercialisation, or misuse of any session content, call content, Service-related communication, material, method, advice, guidance, discussion, or content provided by the Service Provider shall constitute a material breach of these Terms.

16.12. The Service Provider may pursue appropriate legal remedies against any Client who breaches this Section, including injunctive relief, damages, takedown requests, platform reports, and any other remedy available under applicable law.

17. Confidentiality and Testimonials

17.1. The Service Provider shall take reasonable steps to keep the Client’s personal information, personal history, private messages, session details, communications, and information shared before, during, or in connection with the Service confidential, subject to these Terms, the Privacy Policy, and applicable law.

17.2. The Client acknowledges that communications, records, files, messages, materials, and Service-related information may be stored, transmitted, processed, or maintained through electronic devices, cloud-based systems, email platforms, messaging applications, Website systems, Third-Party Platforms, software, hardware, or other digital infrastructure.

17.3. The Service Provider shall not be liable for any unauthorised access, disclosure, loss, leakage, corruption, delay, technical failure, cyber incident, platform error, cloud-system issue, hardware issue, software issue, internet failure, or third-party infrastructure failure where such event occurs despite reasonable care by the Service Provider and is not directly caused by the Service Provider’s wilful misconduct or deliberate breach of these Terms.

17.4. The Client must keep confidential all information, materials, communications, and resources shared or made available by the Service Provider before, during, or after any Service, including:

(a) advice, guidance, methods, practices, techniques, routines, remedies, rituals, ideas, insights, interpretations, and recommendations;

(b) materials, resources, links, images, videos, PDFs, e-books, audio files, voice notes, and similar content;

(c) WhatsApp messages, SMS communications, emails, session content, post-session communications, and chat-support communications;

(d) any private communication, method, material, resource, or Service-related information provided by the Service Provider.

17.5. The Client shall not disclose, publish, record, reproduce, copy, distribute, upload, post, share, modify, commercialise, sell, license, transmit, misuse, or make available to any third party any confidential material, method, advice, guidance, communication, session content, resource, or Service-related information provided or made available by the Service Provider without the Service Provider’s prior written permission.

17.6. The Client shall not use any private communication, session content, advice, guidance, method, material, resource, or Service-related information provided by the Service Provider for public posting, social media publication, commercial use, training, teaching, redistribution, resale, imitation, reaction content, content creation, or any other unauthorised purpose.

17.7. The confidentiality obligations under this Section shall continue after the completion, cancellation, termination, expiry, or non-completion of any booking, Service, communication, or relationship between the Client and the Service Provider.

17.8. The Client may voluntarily share feedback, appreciation, review, testimonial, message, result, experience, or other positive communication regarding the Service Provider, the Website, or any Service received from the Service Provider.

17.9. The Service Provider may use anonymised testimonials, reviews, feedback, appreciation messages, screenshots, or excerpts for marketing, promotional, educational, portfolio, credibility-building, or business purposes, provided that the Client’s name, contact details, photograph, face, and other directly identifying information are hidden, removed, or anonymised.

17.10. The Service Provider must obtain the Client’s prior written permission before publicly disclosing the Client’s name, photograph, face, contact details, profile, or other directly identifying information in connection with any testimonial, review, feedback, appreciation message, screenshot, excerpt, or promotional material.

17.11. The Service Provider may edit testimonials, reviews, feedback, appreciation messages, screenshots, or excerpts only for formatting, grammar, length, privacy protection, anonymisation, or clarity, provided that the edit does not materially change the meaning of the Client’s original statement.

17.12. The Client shall not demand removal of anonymised testimonial content unless the content contains directly identifiable personal information, violates applicable law, or the Service Provider expressly agrees in writing to remove it.

18. Intellectual Property Rights

18.1. The Website and all content, materials, methods, resources, and intellectual property created, owned, licensed, or provided by the Service Provider shall remain the property of the Service Provider or the relevant rights holder, including:

(a) Website content, written content, graphics, images, videos, audio, designs, Website structure, text, and service descriptions;

(b) methods, frameworks, resources, session materials, documents, PDFs, e-books, processes, concepts, and guidance formats;

(c) any other content, material, resource, or Service-related intellectual property provided or made available by the Service Provider.

18.2. The Client receives only a limited, personal, non-exclusive, non-transferable, non-commercial, and revocable right to access and use materials provided or made available by the Service Provider solely for the Client’s private personal reference in connection with the relevant Service.

18.3. The Client shall not copy, reproduce, distribute, modify, publish, upload, share, sell, license, commercialise, reverse engineer, imitate, teach, train others using, publicly display, or create derivative works from any content, method, material, document, recording, session discussion, guidance, communication, or resource provided or made available by the Service Provider without the Service Provider’s prior written permission.

18.4. The Client shall not use the Website, Services, content, communications, materials, methods, resources, or intellectual property of the Service Provider for scraping, data extraction, artificial intelligence model training, automated analysis, commercial exploitation, unauthorised publication, public commentary, unlawful use, or any other unauthorised purpose.

18.5. Any unauthorised use of the Service Provider’s intellectual property, confidential material, private communications, session content, methods, resources, or Service-related materials may result in termination of Service, refusal of future Service, takedown action, injunctive relief, damages, and any other remedy available under applicable law.

19. Professional Advice Disclaimer

19.1. The Service Provider offers Consultation and Coaching only for informational, educational, personal development, self-reflection, and guidance-based purposes.

19.2. During or in connection with the Services, the Service Provider may provide advice, guidance, practices, techniques, routines, remedies, rituals, ideas, insights, interpretations, perspectives, resources, or other supportive inputs.

19.3. The inputs described under Clause 19.2 are non-clinical, non-medical, non-therapeutic, non-legal, non-financial, and non-regulated in nature.

19.4. The Services do not constitute, replace, or substitute medical advice, psychological advice, psychiatric advice, therapeutic treatment, financial advice, legal advice, diagnosis, counselling, crisis intervention, emergency support, or any other regulated professional service.

19.5. The Client must seek advice or assistance from an appropriately qualified and licensed professional where the Client requires medical, psychological, psychiatric, legal, financial, emergency, safety-related, crisis-related, or other regulated professional support.

19.6. The Service Provider does not guarantee any specific result, transformation, clarity, solution, improvement, recovery, progress, success, emotional outcome, financial outcome, relationship outcome, career outcome, spiritual outcome, personal outcome, life outcome, or satisfaction from any Service.

19.7. Any outcome from the Services depends on the Client’s personal circumstances, understanding, choices, actions, discipline, consistency, interpretation, implementation, external conditions, and other factors beyond the Service Provider’s control.

19.8. The Client remains solely responsible for all decisions, actions, omissions, interpretations, implementations, consequences, and results arising before, during, or after any Service.

19.9. The Client must use independent judgment before relying on, applying, interpreting, implementing, or acting upon any advice, guidance, practice, technique, routine, remedy, ritual, idea, insight, interpretation, perspective, resource, or supportive input provided by the Service Provider.

19.10. Dissatisfaction with any outcome, lack of expected result, change in personal circumstances, difference between expectation and experience, or non-achievement of any desired result shall not create any right to refund, compensation, rescheduling, claim, dispute, or liability against the Service Provider.

20. Client Responsibility

20.1. The Client voluntarily chooses to access the Website, book a Service, participate in any session, communicate with the Service Provider, and apply, interpret, or rely on any guidance received from the Service Provider.

20.2. The Client remains responsible for assessing whether any Service is suitable for the Client’s personal circumstances, needs, expectations, objectives, and risk tolerance.

20.3. The Client must not use the Services as a substitute for licensed professional help, emergency support, medical treatment, legal advice, financial advice, mental health care, crisis assistance, or any other regulated professional support.

20.4. The Client must seek immediate assistance from appropriately qualified professionals, emergency services, medical providers, mental health professionals, legal professionals, financial professionals, public authorities, or other competent authorities where the Client faces urgent, regulated, specialised, safety-related, or emergency circumstances.

20.5. The Client assumes full responsibility for any action, inaction, reliance, decision, interpretation, implementation, consequence, or result arising from the Client’s access to or use of the Website, Services, communications, materials, resources, or guidance provided by the Service Provider.

21. Website Content

21.1. The Service Provider may publish content, descriptions, information, resources, articles, media, service-related materials, or other materials on the Website for general informational, educational, personal development, promotional, business, or Service-related purposes.

21.2. Website content is provided for general information only and does not constitute professional advice, personalised guidance, diagnosis, treatment, legal opinion, financial advice, medical advice, psychological advice, psychiatric advice, therapeutic advice, crisis support, or any regulated professional service.

21.3. The Service Provider may update, correct, revise, remove, replace, modify, suspend, or discontinue any Website content at any time without giving individual notice to any Prospective Client or Client.

21.4. The Service Provider does not guarantee that Website content will remain complete, current, accurate, uninterrupted, error-free, suitable, or applicable to every Prospective Client, Client, personal circumstance, or intended purpose.

21.5. The Prospective Client or Client must use independent judgment before relying on, interpreting, applying, implementing, or acting upon any Website content, service description, general information, or Service-related information published on the Website.

21.6. The Service Provider shall not be liable for any decision, action, omission, misunderstanding, interpretation, reliance, implementation, consequence, loss, or result arising from or connected with any general Website content or Service-related information published on the Website.

22. Privacy and Data Use

22.1. The Privacy Policy published on the Website governs the collection, use, storage, processing, retention, sharing, disclosure, and protection of personal information in connection with the Website, booking system, Services, payments, communications, and related service activities.

22.2. The Prospective Client or Client is deemed to have accepted the Privacy Policy by accessing the Website, submitting personal details, using the booking system, completing payment, communicating with the Service Provider, or participating in any Service.

22.3. The Service Provider may collect, use, store, process, and retain personal information for lawful, operational, administrative, and Service-related purposes, including:

(a) booking management and appointment coordination;

(b) payment processing and transaction verification;

(d) identity, age, consent, and contact verification;

(e) record-keeping, dispute handling, legal compliance, and protection of rights;

(f) service improvement, Website security, fraud prevention, and operational administration.

22.4. The Client must provide accurate, lawful, complete, current, and authorised personal information. The Client shall not submit false, misleading, incomplete, unauthorised, third-party, unlawfully obtained, or fraudulently used information.

22.5. The Service Provider may collect, store, use, review, process, and retain session records, communications, recordings, screenshots, notes, consent statements, payment confirmations, booking records, and related information for the purposes stated in these Terms and the Privacy Policy.

22.6. The Service Provider may use Third-Party Platforms to host, process, transmit, store, secure, analyse, manage, or support personal information, Service-related records, Website operations, booking management, payment processing, communication, and Service delivery.

22.7. The Service Provider shall take reasonable steps to protect personal information. However, the Service Provider does not guarantee absolute security of electronic communication, internet transmission, cloud storage, device storage, software systems, Website systems, Third-Party Platforms, or other digital infrastructure.

22.8. The Service Provider may disclose information where required or permitted by applicable law, court order, government authority, law enforcement request, regulatory requirement, legal claim, dispute process, emergency concern, safety concern, protection of rights, fraud prevention, or enforcement of these Terms.

22.9. The Client may contact the Service Provider through the contact details stated in these Terms for privacy-related questions concerning the Website, Website Services, or personal information handled in connection with Website Services.

23. Third-Party Platforms

23.1. The Website, booking process, payment process, communication process, Service delivery, and related digital operations may involve Third-Party Platforms.

23.2. Third-Party Platforms may include booking systems, payment gateways, Website plugins, hosting services, communication tools, meeting platforms, email systems, SMS systems, analytics tools, security tools, software tools, cloud-based systems, and similar digital infrastructure.

23.3. The Service Provider does not own, operate, or control the independent terms, policies, privacy practices, security practices, data practices, technical performance, availability, functionality, or service standards of any Third-Party Platform.

23.4. The Prospective Client or Client must review, understand, and comply with the applicable terms, policies, technical requirements, account requirements, access requirements, and usage rules of any Third-Party Platform used in connection with the Website, booking system, payment process, communications, or Services.

23.5. The Service Provider shall not be responsible for any loss, damage, delay, access issue, account issue, data issue, privacy issue, payment issue, booking issue, communication failure, platform failure, technical disruption, service interruption, or non-availability caused by any Third-Party Platform.

23.6. The Service Provider may change, replace, suspend, restrict, or discontinue the use of any Third-Party Platform at any time based on operational convenience, technical suitability, security, availability, compliance, business requirements, or any other reasonable Service-related requirement.

24. Termination and Refusal

24.1. The Service Provider may refuse, suspend, discontinue, restrict, or terminate access to the Website, booking system, communications, or Services where the Service Provider reasonably considers such action necessary for operational, legal, safety, reputational, ethical, technical, payment-related, misconduct-related, policy-related, or Service-related reasons.

24.2. The Service Provider may refuse, suspend, discontinue, or terminate any booking, communication, or Service where the Client:

(a) breaches these Terms, the Privacy Policy, or the Refund and Cancellation Policy;

(b) provides false, incomplete, misleading, inaccurate, unauthorised, or unlawful information;

(c) breaches confidentiality, intellectual property rights, recording restrictions, privacy obligations, or conduct rules;

(d) engages in abusive, threatening, harassing, manipulative, disruptive, unlawful, dishonest, non-cooperative, or inappropriate conduct;

(e) makes illegal, unsafe, improper, unethical, or out-of-scope requests;

(f) creates risk to the Service Provider, Website, Services, reputation, systems, legal position, safety, privacy, or business interests.

24.3. Termination, refusal, suspension, discontinuation, or restriction under these Terms shall not entitle the Client to any refund, credit, compensation, rescheduling, session extension, substitute service, or continued access unless the Service Provider expressly agrees in writing or the Refund and Cancellation Policy expressly provides otherwise.

24.4. Rights and obligations relating to payment, confidentiality, intellectual property, recording restrictions, privacy, disclaimers, limitation of liability, indemnity, dispute resolution, governing law, legal remedies, and accrued claims shall survive termination, refusal, suspension, discontinuation, restriction, completion, cancellation, or expiry of any booking, communication, Service, or relationship between the Client and the Service Provider.

25. Website Availability Disclaimer

25.1. The Website, booking system, Website content, payment links, communication tools, downloadable materials, and related digital features are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

25.2. The Service Provider does not guarantee uninterrupted access, error-free operation, constant availability, defect-free functionality, specific technical performance, platform compatibility, or continuous availability of the Website, booking system, payment gateway, communication tools, downloadable materials, or Third-Party Platforms.

25.3. The Service Provider does not guarantee that the Website, servers, emails, links, communication systems, downloadable materials, files, Website content, or Third-Party Platforms will remain free from viruses, malware, harmful components, technical defects, unauthorised access, cyber incidents, data risks, or security vulnerabilities.

25.4. The Prospective Client or Client remains responsible for using appropriate device security, internet security, software updates, account security, password protection, secure access practices, and personal caution while accessing or using the Website, booking system, communication tools, downloadable materials, or Third-Party Platforms.

25.5. The Service Provider may suspend, restrict, update, maintain, repair, modify, replace, remove, or discontinue any part of the Website, booking system, Website content, digital feature, or related digital functionality at any time for operational, technical, legal, security, compliance, maintenance, or business reasons.

26. Liability Limitation

26.1. To the maximum extent permitted by applicable law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, punitive, exemplary, emotional, reputational, financial, business, personal, relational, career-related, spiritual, expectation-based, or similar loss, damage, claim, or consequence arising from or connected with the Website, Services, booking system, payment gateway, communications, materials, resources, guidance, these Terms, or the Client’s use of or reliance on them.

26.2. The Service Provider shall not be liable for any dissatisfaction, disappointment, non-achievement of expected results, personal decision, implementation failure, misunderstanding, misinterpretation, change in circumstances, external circumstance, or consequence arising from the Client’s access to, use of, reliance on, interpretation of, or participation in any Service.

26.3. The Service Provider shall not be liable for any delay, disruption, non-performance, missed session, failed booking, payment issue, platform issue, communication failure, data issue, technical failure, service interruption, or loss of access caused by:

(a) any Third-Party Platform;

(b) internet providers, device issues, software issues, hardware issues, phone network issues, or connectivity issues;

(c) Client-side failures, incorrect details, incomplete details, non-response, non-attendance, late attendance, or technical unreadiness;

(d) payment gateways, banks, UPI systems, card networks, payment method providers, booking systems, or communication systems;

(e) force majeure events or any circumstance outside the Service Provider’s reasonable control.

26.4. Where any liability of the Service Provider is legally established despite these Terms, the Service Provider’s total aggregate liability shall be limited to the amount actually paid by the Client to the Service Provider for the specific Confirmed Booking giving rise to the claim, to the maximum extent permitted by applicable law.

26.5. Nothing in these Terms shall exclude, restrict, or limit any liability that cannot be excluded, restricted, or limited under applicable law.

27. Client Indemnity

27.1. The Client agrees to indemnify, defend, and hold harmless the Service Provider from and against any claims, demands, losses, damages, liabilities, costs, expenses, proceedings, penalties, or legal fees arising from or connected with:

(a) the Client’s access to or use of the Website, booking system, communications, or Services;

(b) the Client’s breach of these Terms, the Privacy Policy, or the Refund and Cancellation Policy;

(d) the Client’s unauthorised recording, screenshot, screen capture, publication, disclosure, sharing, reproduction, distribution, modification, commercialisation, or misuse of any session content, communication, material, resource, method, guidance, or intellectual property;

(e) the Client’s breach of confidentiality, privacy obligations, intellectual property rights, recording restrictions, or third-party rights;

(f) the Client’s misconduct, harassment, threats, defamation, illegal requests, manipulation, boundary violations, non-cooperation, or disruptive conduct;

(g) the Client’s decisions, actions, omissions, reliance, interpretations, implementations, outcomes, or results arising before, during, or after any Service;

(h) any third-party claim arising from the Client’s conduct, information, communication, use of Services, or breach of these Terms.

27.2. The indemnity obligations under this Section shall survive the completion, cancellation, termination, non-completion, or expiry of any booking, Service, communication, or relationship between the Client and the Service Provider.

28. Force Majeure

28.1. The Service Provider shall not be liable for any delay, failure, interruption, suspension, rescheduling, non-performance, or inability to provide access to the Website, booking system, communications, or Services due to any event or circumstance beyond the Service Provider’s reasonable control.

28.2. Events or circumstances beyond the Service Provider’s reasonable control may include:

(a) illness, emergency, accident, personal exigency, family emergency, or unavoidable personal circumstance;

(b) internet failure, electricity failure, device failure, software failure, hardware failure, phone network issue, connectivity issue, or cyber incident;

(c) platform failure, payment gateway failure, hosting failure, booking system failure, communication system failure, or third-party service failure;

(d) natural disaster, public disorder, epidemic, pandemic, government action, legal restriction, regulatory requirement, or administrative direction;

(e) any other event, circumstance, disruption, or cause outside the Service Provider’s reasonable control.

28.3. The Service Provider may reschedule, modify, suspend, delay, restrict, or cancel any booking, communication, access, or Service where any event or circumstance described under Clause 28.2 affects availability, safety, delivery, communication, payment processing, platform access, technical feasibility, or operational feasibility.

28.4. The Service Provider may provide reasonable alternative arrangements where feasible. However, no delay, interruption, suspension, cancellation, unavailability, or non-performance caused by any event or circumstance beyond the Service Provider’s reasonable control shall create any automatic entitlement to refund, compensation, damages, credit, substitute service, rescheduling, or claim.

29. Terms Updates

29.1. The Service Provider may update, revise, modify, replace, or amend these Terms at any time for legal, operational, technical, compliance, policy, business, or Service-related reasons.

29.2. Updated Terms shall become effective when published on the Website or otherwise made available through reasonable electronic means, unless a later effective date is expressly stated.

29.3. The Prospective Client or Client remains responsible for reviewing the current version of these Terms before accessing the Website, using the booking system, booking any Service, making payment, communicating with the Service Provider, or participating in any Service.

29.4. Continued access to the Website, use of the booking system, communication with the Service Provider, payment for any Service, or participation in any Service after the updated Terms are published or made available shall constitute acceptance of the updated Terms.

29.5. A Confirmed Booking shall generally be governed by the version of these Terms in effect at the time of booking, unless legal, operational, technical, policy, safety, compliance, platform-related, or unavoidable circumstances require otherwise.

30. Dispute Resolution

30.1. These Terms, the Website, Services, bookings, payments, communications, and any dispute, claim, difference, or controversy arising from or connected with them shall be governed by the laws of India.

30.2. The Parties shall first attempt to resolve any dispute, claim, difference, or controversy through good-faith communication.

30.3. The aggrieved Party must send a written dispute notice by email or other written electronic communication, clearly stating the nature of the dispute, the relevant facts, and the relief or remedy sought.

30.4. The Parties shall attempt to resolve the dispute within fifteen (15) days from the date of receipt of the written dispute notice.

30.5. Any dispute not resolved through good-faith communication may be referred to mediation by mutual written agreement of the Parties. Mediation may be conducted in Guwahati, Assam, India, or through secure virtual means.

30.6. Any dispute not resolved through good-faith communication or mediation shall be referred to final and binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

30.7. The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties. Where the Parties fail to mutually appoint the sole arbitrator, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.

30.8. The seat and venue of arbitration shall be Guwahati, Assam, India.

30.9. The language of arbitration shall be English.

30.10. The arbitral award shall be final and binding on the Parties and shall be enforceable in accordance with applicable law.

30.11. Subject to the arbitration provisions under this Section, the courts at Guwahati, Assam, India shall have exclusive jurisdiction over all disputes, claims, differences, or controversies arising from or connected with these Terms, the Website, Services, bookings, payments, communications, or the relationship between the Client and the Service Provider.

30.12. Notwithstanding the dispute resolution process under this Section, the Service Provider may seek urgent interim, injunctive, protective, takedown, equitable, or other appropriate relief from a court of competent jurisdiction for matters involving breach of confidentiality, intellectual property infringement, unauthorised recording, privacy breach, data misuse, defamation, harassment, threats, unlawful conduct, reputational harm, or irreparable injury.

31. Severability

31.1. Where any provision of these Terms is held invalid, unlawful, or unenforceable by a competent court, tribunal, arbitrator, or authority, that provision shall be modified, interpreted, or enforced to the minimum extent necessary to make it valid, lawful, and enforceable while preserving its intended purpose.

31.2. The remaining provisions of these Terms shall continue in full force and effect.

31.3. The invalidity, unlawfulness, or unenforceability of any provision shall not affect the validity, lawfulness, or enforceability of any other provision of these Terms.

32. Waiver

32.1. The Service Provider’s failure or delay in exercising any right, remedy, power, or privilege under these Terms shall not operate as a waiver of that right, remedy, power, or privilege.

32.2. Any waiver by the Service Provider must be express and in writing to be effective.

32.3. A waiver of any breach shall not constitute a waiver of any other breach, continuing breach, repeated breach, or future breach.

32.4. The Service Provider’s acceptance of any communication, payment, booking request, rescheduling request, explanation, clarification, continued interaction, or continued participation by the Client shall not waive any right, remedy, power, privilege, claim, or protection available to the Service Provider under these Terms, the Privacy Policy, the Refund and Cancellation Policy, or applicable law.

33. Entire Website Agreement

33.1. These Terms, together with the Privacy Policy and Refund and Cancellation Policy published on the Website, constitute the governing terms for Website access, Website use, website-based bookings, website-based payments, Consultation, Coaching, and related communications.

33.2. A separate written agreement, consent form, invoice, service-specific term, written confirmation, or other written condition issued, shared, or accepted by the Service Provider may govern additional off-website services, products, memberships, customised offerings, private engagements, or non-website transactions.

33.3. A separate written agreement, consent form, invoice, service-specific term, written confirmation, or other written condition shall prevail over these Terms only for the specific transaction covered by that separate document and only to the extent of any direct inconsistency.

33.4. These Terms shall continue to govern Website access, general Website use, intellectual property, confidentiality, privacy, disclaimers, liability limitation, indemnity, dispute resolution, governing law, and all matters not expressly covered by a separate written agreement, consent form, invoice, service-specific term, written confirmation, or other written condition.

33.5. No informal communication, verbal statement, courtesy message, administrative clarification, casual discussion, WhatsApp message, SMS, email exchange, or operational communication shall amend, waive, override, limit, or replace these Terms unless the Service Provider expressly confirms the change in writing as a formal amendment, separate agreement, service-specific term, or binding written confirmation.

34. Contact Information

34.1. A Prospective Client or Client may contact the Service Provider regarding these Terms, Website Services, bookings, payments, rescheduling requests, privacy-related questions, or related matters through the following contact details:

Email: contact@priyamsarma.com
Phone: +91-9954718757 — SMS or WhatsApp

34.2. The Service Provider may respond through email, phone call, SMS, WhatsApp, or any other reasonable Communication Channel depending on the nature of the communication, service relevance, urgency, availability, and operational convenience.

34.3. The Client must communicate with the Service Provider respectfully, accurately, lawfully, and in a Service-related manner.

34.4. A Prospective Client or Client may raise Website-related complaints, booking issues, payment concerns, refund-related concerns, privacy concerns, or Service-related grievances by contacting the Service Provider through the relevant contact details published on the Website. The Service Provider may review and respond to such communication based on the nature of the issue, available records, urgency, legal requirements, operational capacity, and applicable Website policies.

34.5. The Service Provider does not guarantee an immediate response to every communication and may prioritise responses based on urgency, availability, service relevance, operational capacity, lawful business requirements, and the nature of the request.

35. Client Acknowledgement

35.1. By accessing the Website, using the booking system, submitting personal details, selecting any Service, selecting any Paid Add-on, completing payment, communicating with the Service Provider, or participating in any Service, the Prospective Client or Client acknowledges that they have read, understood, and agreed to these Terms, the Privacy Policy, and the Refund and Cancellation Policy.

35.2. The Client acknowledges that the Client has understood:

(a) the identity and legal status of the Service Provider;

(b) the difference between a Prospective Client and a Client;

(d) the booking, payment, refund, cancellation, and rescheduling rules;

(e) the no-show, late attendance, and Client conduct rules;

(f) the recording, screenshot, confidentiality, testimonial, and intellectual property restrictions;

(g) the age eligibility and minor participation rules;

(h) the professional advice disclaimer and no guaranteed outcome disclaimer;

(i) the limitation of liability, indemnity, force majeure, termination, dispute resolution, governing law, and jurisdiction provisions.

35.3. The Client confirms that the Client accesses the Website, uses the booking system, books Services, communicates with the Service Provider, and participates in Services voluntarily, lawfully, responsibly, and in accordance with these Terms.

35.4. The Client further confirms that the Client remains responsible for the Client’s own decisions, actions, omissions, interpretations, implementation, reliance, consequences, and outcomes before, during, and after any Service.